Veelgestelde vragen
General
How do Renova patches work?
Renova uses transdermal delivery technology to absorb active ingredients through the skin over up to 8 hours. Simply apply one patch daily to clean, dry skin on your shoulder, back, or hip — no pills, no powders, no hassle.
Is it safe to use?
Yes absolutely! Renova patches are for external use only and are formulated without latex or gluten. As with any wellness product, discontinue use if irritation occurs and consult your doctor if you have a medical condition or are pregnant.
Are Renova patches safe for sensitive skin?
Our patches are latex-free and gluten-free and designed with skin comfort in mind. We recommend applying to a hairless area and avoiding broken or irritated skin. If you experience any redness or discomfort, remove the patch and discontinue use.
How long do the effects last?
Each patch is designed to deliver ingredients transdermally for up to 8 hours. We recommend wearing one patch per day during waking hours — do not use while sleeping.
Can I use Renova patches with other skincare or body products?
Do not apply lotion, cream, or oil to the area where you place the patch. This can affect adhesion and absorption. You can use other products on the rest of your body as normal.
What payment methods do you accept?
We accept Visa, Mastercard, American Express, Discover, PayPal, Apple Pay, Google Pay. And some countries will have local payment options shown at the checkout. All transactions are processed securely through PCI-DSS compliant systems.
Do I have to pay import duties and taxes?
No, you do not have to pay any import duties and tax. We aim to provide a hassle-free shopping experience, so the price you see is the price you pay. There are no hidden fees or additional charges at delivery. This ensures that you can enjoy our products without worrying about extra costs.
Why isn't the patch sticking properly?
Make sure the skin is clean, dry, and free of oils, lotions, or creams before applying. Apply to a hairless area like the shoulder, back, or hip and press firmly for a few seconds. Avoid areas with a lot of movement or moisture.
How do I use the patch?
Clean and dry the area of skin. Peel off the backing and press the patch firmly onto a hairless area such as the shoulder, back, or hip. Wear for up to 8 hours. Remove before sleeping and do not apply to the same spot two days in a row.
Shipping & Returns
Where do you ship to?
We offer free worldwide shipping! Shipping to 65+ countries. Please see our Shipping Policy to find your country and shipping times.
How long does it take to get my products?
Delivery typically takes 7–14 business days. Times may vary depending on your location and local customs processing.
How can I track my order?
After we process your order, you will receive a tracking-number. With this number you can track the status of your order.
Can I return my order?
We accept returns on unopened, unused products within 30 days of delivery. Contact us first at support@renova-patches.com to initiate a return. See our Return Policy for more info
Do you offer refunds?
Yes, we offer full and partial refunds.
Please enquire for more information about our Refund policy.
How can I contact you?
Please head over to our Contact page to get in touch with us.