Privacy Policy

Last Updated: 13/05/2026

Renova ("we," "our," or "us") values and respects the privacy of our customers and website visitors. This Privacy Policy explains how we collect, use, share, and protect your personal information when you interact with our website at renova-patches.com (the "Website").

We reserve the right to update this Privacy Policy at any time. Changes will be reflected by updating the "Last Updated" date above. We encourage you to review this page periodically.

Information We Collect / Information You Provide to Us

We collect information you voluntarily provide when you create an account, place an order, contact customer support, or fill out forms on our Website. This includes:

Identifying information: name, email address, phone number, shipping and billing address
Payment information: credit or debit card details, billing address, transaction history
Commercial information: items purchased, purchase amounts, order dates
Customer service information: support conversations, feedback, and survey responses
Any other information you choose to share with us

Information We Collect Automatically

When you visit or use our Website, our servers automatically collect:

Device information: IP address, operating system, browser type and version, language preferences
Browsing information: pages visited, time and date of visits, links clicked, referring URLs
Analytics data: usage patterns, purchase behavior, and Website interactions
Location data: country and approximate location based on IP address

How We Use Your Information

We use the information we collect for the following purposes:

To operate and improve our business: providing products and services, enhancing our Website, and optimizing our operations
To process transactions: completing purchases, sending order confirmations, shipping updates, and subscription renewal notices
For marketing and advertising: sending promotional communications, personalizing your experience, and delivering relevant offers (with your consent where required)
For analytics: understanding how customers use our Website and products to improve our offerings
For security and fraud prevention: detecting and preventing fraudulent transactions and unauthorized access
To comply with legal obligations: responding to legal requests and meeting regulatory requirements

How We Share Your Information

We may share your information with the following categories of third parties:

Service providers and suppliers: companies that help us operate our Website, process payments, fulfil orders, and provide customer support
Marketing and advertising partners: platforms and networks that support our advertising campaigns (including Meta, Google)
Analytics providers: services that help us understand Website usage and customer behavior
Payment processors: companies that securely handle payment transactions on our behalf
Affiliates and subsidiaries: related companies within our corporate group
Legal and compliance parties: when required by law, court order, or to protect our rights and the safety of others
Business transfer parties: in connection with a merger, acquisition, or sale of assets

We do not sell your personal information in the traditional sense. However, certain transfers to advertising partners for behavioral advertising purposes may be considered a "sale" or "sharing" under applicable privacy laws.

Subscriptions and Automatic Renewal

If you purchase a subscription, you authorize recurring charges to your payment method at the frequency and amount disclosed at checkout. You may cancel your subscription at any time by contacting us at support@renova-patches.com or through your account. Cancellation takes effect at the end of your current billing cycle.

Cookies and Tracking Technologies

We use cookies, web beacons, and similar tracking technologies to:

Store your preferences and settings
Enable account sign-in
Collect analytics data on Website usage
Deliver interest-based advertising
Detect and prevent fraud

Types of cookies we use include:

Essential cookies: required for core Website functionality
Analytics cookies: to understand how visitors use our Website
Advertising cookies: to deliver relevant ads based on your interests
Social media cookies: to enable social sharing and personalized content

You can disable cookies through your browser settings, though doing so may affect Website functionality. We may still use data collected before cookies were disabled.

Data Security

We implement industry-standard security measures to protect your personal information from unauthorized access, disclosure, or loss. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

You are responsible for keeping your account password confidential. Please do not share your password with anyone.

Data Breach Notification

In the event of a data breach that compromises your personal information, we will notify affected individuals in accordance with applicable law, via email or a prominent notice on our Website, within the legally required timeframes.

Children's Privacy

Our Website is not directed at children under the age of 18. We do not knowingly collect personal information from minors. If you believe a child has provided us with personal information, please contact us and we will promptly delete it.

SMS Messaging

By signing up for our promotional SMS list, you consent to receive marketing text messages from Renova. Message frequency varies. Message and data rates may apply.

To opt out, reply STOP to any text message from us. You may also unsubscribe from emails via the unsubscribe link in any email we send.

Do Not Track & Global Privacy Control

We recognize and honor Global Privacy Control (GPC) signals as valid opt-out requests where required by applicable law, including under the CCPA. If your browser sends a GPC signal, we will treat it as a request to opt out of the sale or sharing of your personal information.

International Data Transfers

We operate from the Netherlands. If you access our Website from outside the Netherlands, your information may be transferred to and processed in the Netherlands or other countries where we or our service providers operate. By using our Website, you consent to this transfer.

Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal information:

Right to Know: request details about the information we have collected about you
Right to Delete: request deletion of your personal information, subject to certain exceptions
Right to Correct: request correction of inaccurate information we hold about you
Right to Opt-Out: opt out of the sale or sharing of your personal information for advertising purposes
Right to Limit Sensitive Information: limit how we use sensitive personal information
Right to Withdraw Consent: withdraw consent where processing is based on consent
Right to Non-Discrimination: we will not discriminate against you for exercising your privacy rights

California Residents (CCPA / CPRA)

California residents have additional rights under the CCPA and CPRA, including the right to request specific details about categories of personal information collected, sources, business purposes, and third-party disclosures. We will respond to verifiable requests within 45 days. We do not knowingly sell the personal information of consumers under 16 years of age.

How to Exercise Your Rights

To exercise any of your privacy rights, contact us at:

Email: support@renova-patches.com

We may request additional information to verify your identity before processing your request. If you are unsatisfied with our response, you may appeal by emailing us with the subject line "Data Access Request Appeal" or contact your local data protection authority.

Data Retention

We retain your personal information for as long as necessary to fulfil the purposes described in this Privacy Policy, or as required by law. Generally, we retain customer data for up to three (3) years following your last purchase or interaction with us.

Links to Third-Party Websites

Our Website may contain links to third-party websites. We are not responsible for the privacy practices of those websites and encourage you to review their privacy policies before providing any personal information.

Contact Us

If you have questions or concerns about this Privacy Policy, please contact us:

Renova